Customer Service Assistant
Certificate

This program is for students who wish to expand their credentials beyond the Administrative Assistant Letter of Recognition and/or to expand their skills and knowledge for career purposes.

Program Requirements                                        20 Credits
   BUS 101 Introduction to Business ................................ 3
   BUS 145 Customer Service ........................................ 1
   IST 101 Basic Keyboarding ....................................... 1
   IST 102 Introduction to Information Technology .................. 3
   IST 105 Fundamentals of Word Processing ......................... 3
   MGT 103 Principles of Management ................................ 3
   MGT 104 Marketing ............................................... 3
   SPD 108 Introduction to Human Communication ..................... 3

Certificate Requirement ............................................20