Customer Service Assistant
Letter of Recognition

This sequence of courses is for students who need to communicate effectively with business clients in a variety of ways and assist businesses with quality customer service. Credits earned in the sequence can be applied toward a customer service assistant certificate.

Program Requirements                                        11 Credits
   BUS 101 Introduction to Business ................................ 3
   BUS 145 Customer Service ........................................ 1
   IST 101 Basic Keyboarding ....................................... 1
   IST 102 Introduction to Information Technology .................. 3
   IST 105 Fundamentals of Word Processing ......................... 3

Letter of Recognition Requirement ..................................11