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Skills for Success

To see all current courses in this area, click here.

Energy Leadership: Enhancing Your Personal Leadership Style
Life is fast-paced and constantly changing. To thrive in today's world, people must have a true sense of who they are and how they show up in the various roles they play. Get a better understanding of your leadership strengths and weaknesses and learn strategies for removing barriers to success. You'll walk away knowing how to influence others and build high energy relationships that are vital for success.

Getting the Most Out of Your Staff: Employee Performance and Corrective Action
Be a more effective manager and increase your staff productivity. Do you dread performance evaluations? See them as just one more time-consuming thing on your long list of things to do? This class will teach you how to use performance evaluations as a tool to increase productivity and better manage your staff. Learn how to motivate your employees to do their best and, when necessary, take corrective action that will benefit you, your employee, and your company. 

"Show Me the Money"© - Grant Writing
This practical grant writing course will provide students with the fundamental skills needed to research, develop, write and submit grant proposals. Students will be presented with the concepts of grant development, the components of a grant, how to research and identify funding sources, and how to develop and submit a complete, competitive grant proposal. In order to gain maximum benefit from this course, all participants should come to the course with a project idea or a current funding announcement.

Nonprofit Management and Leadership Strategic Planning
Denise Schegel returns to HCC for another fantastic course.  Learn about how to develop a mission and vision statement, set organizational priorities, and engage stakeholders.  This course is excellent for governments and nonprofit organizations, including board members, executive directors, and other organizational leaders.

Managing Generational Differences
Today's workplace includes more generations than ever before. Learn to effectively communicate and cooperate with all four generations and understand how to manage generational differences. Students will gain the skills to help maximize team performance and improve workplace effectiveness. Understanding the dynamics of the four generations at work can directly impact employee and customer relations, retention, and operational performance.

A Manager's Guide to Performance Management and Corrective Action
Be a more effective manager and increase your staff productivity. Do you dread performance evaluations? See them as just one more time-consuming thing on your long list of things to do? This class will teach you how to use performance evaluations as a tool to increase productivity and better manage your staff. Learn how to motivate your employees to do their best and, when necessary, take corrective action that will benefit you, your employee, and the company.

Blogging for Business
Learn how to set up and manage a blog. Learn how to manage postings, moderate and publish visitor comments; use pages, themes, widgets and plug-ins; and perform trouble-shooting and maintenance. Topics include blog design, credentialing, building audiences, reaching customers, blog optimization and other marketing objectives.

Simple Steps for Growing Your Business
Join the Hagerstown SCORE Chapter to learn how successfully manage growth in your small business. Expanding on the concepts explored in the "How to Really Start Your Own Business", this series focuses on practical strategies for planning and organizing your operation, marketing and sales management, and general management.

Understanding Your Financial Statements: Finance for the Non-Financial Manager
Business finance for the non-financial manager, this class will show you how to manage your financial statements.  Learn what your investors are looking at, identify and correct errors, and communicate better with your finance staff.  Topics include key finance terms, basic accounting concepts, understanding balance sheets and income statements using ratios, managing assets, liabilities and equity and improving profitability by budgeting more effectively.

Communication Skills for Managers
Communication is a critical skill for successful managers in all industries.  Learn how to clearly deliver your message through the many forms of business communication - written, spoken, in person, and email.  Students will identify their communication styles using the DISC assessment, understand and apply the four workplace communication styles, learn how to create safety for the person hearing the difficult message, and practice the five strategies for managing conflict. 

Social Media Marketing
Designed for small- to medium-sized businesses and nonprofits, this course shows you how to leverage platforms like Facebook, Twitter, LinkedIn, foursquare, and YouTube to engage your audience and generate leads.  Students should come to class with a limited understanding of at least one social media platform.  For example, you may have set up a Facebook account, and use it to communicate with personal networks, but have not fully utilized it to connect with your business's target audience.

Email Marketing
Designed for small- to medium-businesses and nonprofits, this course introduces you to email marketing services that are free or low cost for small businesses and nonprofits.  Learn how to develop a subject line that encourages readers to open your email, understand spam filters, words and phrases to avoid, and practice tactics that encourage readers to take action by going to your website or purchasing a product.  Students will also learn how to seamlessly integrate their email campaigns with social networks.  Students should have a basic understanding of Internet Explorer or their preferred web browser.

Extraordinary Customer Service
This course is for support personnel, service representatives, small business owners, billing specialists, managers, or anyone that works with customers of any kind. Increase your company's credibility and reduce stress by utilizing effective customer service techniques.  Learn effective ways to solve your customer's problems, and practice dealing with difficult customers.

Smart Start HR Certification Preparation
The "Smart Start" course covers, in detail, each of the six functional areas of the HRCI Body of Knowledge.  This is an excellent course for those interested in preparing for the PHR and SPHR exam, or for students who have taken HCC's Fundamentals of Human Resource Management and want to continue their studies.

First Line Supervision
This course walks students through the transition from staff to supervisor and is the ideal resource for new supervisors.  Learn to get more done by motivating staff and turning your direct reports into team players.  Students will increase their confidence, leadership skills, and job satisfaction by identifying the roles, competencies, and qualities of effective supervisors.  Learn to build personal credibility and commitment from others, understand how to build a positive work environment and motivate employees, and practice delivering positive and instructional feedback.

Leadership Skills for Managers
Managing in today's dynamic, diverse workplace demands a new type of leadership.  Leaders are asked to be visionaries, change agents, and coaches.  This course outlines the skills necessary for individual and organizational success including; fostering collaboration and trust, challenging existing procedures, managing change, and building the five components of emotional intelligence.  Students will identify and practice the attitudes and mindsets of effective leaders and understand why some leaders fail and others succeed. 

For more information, contact Stephanie Powers at 240-500-2490, or e-mail sapowers@hagerstowncc.edu.