American Management Association
Fair, Square, and Legal
Documentation, Compliance and Prevention Methods for Business-Related Action
That Can Raise Legal Liability
Do you know what to do to protect
your business, your employees, and yourself from legal liability? Can you
defend your actions —or those of your employees if you end up in court? Staying
out of trouble is a matter of being prepared and that’s exactly what you’ll
learn in Fair, Square, and Legal—complex legal concepts that are translated
into easy-to-learn guidelines for managing people. The course examines how the
laws governing equal opportunity and employee rights protect not only
employees, but managers as well —and shows that understanding and adhering to
employment law is simply good business.
Participants will learn to:
* Identify potential employment law violations
* Investigate a harassment complaint
* Write safe job advertisements and job descriptions
* Conduct safe hiring interviews and performance appraisals
* Recognize a “hostile work environment” and develop an effective sexual harassment policy
* Take court-approved progressive disciplinary action prior to dismissing an employee
Instructor: Denis Travers has more than 20 years of in-depth
experience as a senior human resource professional at both the corporate and
plant level, within diverse organizations, and 500+ employees. He is well-versed in employee/labor law
including but not limited to: EEO,
Fee: $100 Materials
Fee: $84 Registration Fee: $5
PRD 227 A R 08:30AM-04:30PM 03/06/08 D Travers
Valley Mall 6
Managing Your Work, Time (and
Life) Wisely
Are you drowning from too much
information? Then this workshop is for you!! In today’s hectic world merely
working longer and harder is not an adequate strategy. The focus of this highly
interactive workshop is to manage your work and life in the midst of
information overload. Personal awareness and skill development in the areas of
planning/preparation; dealing with conflicting priorities, understanding
balance in life; and applying personal goal setting.
How you will benefit:
* Get focused on the right goals that will deliver meaningful results
* Take control of you present challenges
* Unleash your talents
You will be able to:
* Explore your daily work habits
* Identify work initiatives that will increase your effectiveness
* Learn and apply a powerful goal setting process
* Discover and explore a set of tools that can be used daily to plan your day, prioritize your task, and get to your most important work. Class will meet from 8:30 am - 12:00 pm on 4/10/08.
Instructor: Jim Cannon brings practical management experience to
the classroom and is a certified trainer. His seminars have been enjoyed by
hundreds of managers and supervisors in the tri-state region. (Textbook
included) Class Limit: 20
Fee: $100 Materials
Fee: $84 Registration Fee: $5
PRD 696 A R 08:30AM-04:30PM 04/03/08-04/10/08
J Cannon Valley Mall 6
Fundamentals of Human
Resources
The nature and role of human
resources (HR) have changed dramatically over the last few decades. This course
will help you identify the role of HR Management in your organization, and
acquire the fundamental knowledge and skills needed for HR Management.
How you will benefit:
* Become an influential, collaborative member of the core management team
* Learn to play a pivotal role in the growth of your company’s overall productivity as it relates to its human resources
You will be able to:
* Identify the qualities recommended for today’s successful HR practitioner
* Distinguish between the respective responsibilities of HR specialists and non-HR practitioner
* Identify federal legislation relating to employment
* Identify training trends
* Examine the steps involved in preparing a clear and accurate job description
* Describe the process for grievance and disciplinary procedures
* Practice
improving retention strategies
Instructor: Dennis Travers has more than 20 years of in-depth
experience as a senior human resource professional, at both the corporate and
plant level, within diverse organizations, and 500+ employees. He is
well-versed in employee/labor law including but not limited to: EEO,
Fee: $100 Materials
Fee: $84 Registration Fee: $5
PRD 700 A T 08:30AM-04:30PM 05/13/08 D Travers
Valley Mall 6
Personal and Professional
Development
Register
for seminars separately, or, better yet,
sign up for both and receive a discount!
The
Art of Schmooze and Become a
Confident Public Speaker
Ready to sharpen your communication skills? Raise your
profile at work? Become a more comfortable conversationalist and speaker? Then
this special program is tailored for you.
Author and speaker Beth Mende Conny, M.A., will give you the pointers
and confidence you need to interact comfortably with others, be it one-on-one
or one-on-a-hundred. A former reporter and communications trainer, Beth will
share the best-of-the-best techniques she’s learned over the years. Be prepared
to have some fun! Register for seminars
separately or—better yet—sign up for both and receive a discount! There will be a one-hour lunch break between
the morning and afternoon seminars, so bring a bag lunch or grab a bite to eat
at one of the many food court vendors in the Valley Mall. Class Limit: 30
Fee: $35 Materials Fee:
$40 Registration Fee: $5
ANE 179 A S 09:00AM-03:00PM 05/10/08
B Conny Valley Mall 3
The
Art of Schmooze Session 1
Small talk is anything but small. It’s a prerequisite
for making friends and influencing people in both our personal and professional
lives. Through it, we form relationships, see the world through another’s eyes
and let others know who we are. It’s critical, therefore, that you build your
schmooze muscle; this class will help you do just that. Identifying your
strengths, building conversational bridges, putting others at ease—these are
just some of the many things covered in this fun and informative session. Materials
fee includes autographed copies of “The
Art of Schmooze” and “What to Say When Talking to Yourself.” Class Limit: 30
Fee: $2 Materials Fee:
$20 Registration Fee: $5
ANE 180 A1 S 09:00AM-11:30AM 05/10/08 B Conny
Valley Mall 3
Become
a Confident Public Speaker Session II
Surveys show that people fear public speaking more
than they do death. Are you one of
them? Does the very thought of speaking
leave you in a cold sweat? Are you
afraid you’ll stumble across your words, say something dumb, or leave a poor
impression? Well fear no more. In this class, you’ll learn simple,
easy-to-use techniques for speaking with confidence, even flair. You’ll learn how to prepare for
presentations, whatever their nature, and how to deliver your remarks in
informative, engaging —perhaps even inspirational —ways. Class Limit: 30
Fee: $20 Materials Fee:
$20 Registration Fee: $5
ANE 181 A1 S 12:30PM-03:00PM 05/10/08 B Conny
Valley Mall 2
Servsafe Certification
Servsafe Serving Safe Food
Managers Certification
This course provides food service
facility owners, managers and food handlers with comprehensive knowledge of
food safety. Students learn about proper
methods of food handling and preparation, the Hazard Analysis Critical Control
Point (HACCP) concept of food safety, personal hygiene, proper cleaning and
sanitizing of equipment and facilities, and guidelines for working with
regulatory agencies. A certification of completion is awarded by the National
Restaurant Association upon completion of the course and passing a final exam.
This course meets the requirements in those jurisdictions where manager certification
is mandated. Material fee includes materials, exam and certification. 16 Clock
Hours
Fee: $74 Materials
Fees: $75 Registration Fee: $5
HSP 011 A M 08:30AM-05:30PM 04/07/08-04/14/08
D Resh Valley Mall 6
Business Courses—Online
Choosing
your class is easy. Visit our online
classroom at www.ed2go.com/hagerstown.
Browse through the class schedule and select the topic and month that
are right for you. Register online and we’ll send you additional information by
e-mail before your class starts.
Questions? Call 301-790-2800, ext. 553 or e-mail online@hagerstowncc.edu
Section I.................. 3/19/2008 - 5/9/2008
Section J.................. 4/16/2008 - 6/6/2008
www.ed2go.com/hagerstown
Get
Grants!
Learn how to develop successful,
fundable grants from experts whose proposals have garnered millions in funded
projects. This course will give you the skills you’ll need to prepare
professional, competitive, and compelling grant proposals. You’ll understand
what funding agencies are looking for and how best to approach them. Your
proposals will help you and your organization successfully Get Grants!
Fee: $84
Advanced
Grant Proposal Writing
Do you know the best way to
present information in a grant proposal? In this course, an experienced
grantwriter will show you how to research and write winning proposals that get
funded. Learn what to do—and, more importantly what not to do—on every part of
your proposal. Gain a full understanding of the criteria funders use to
determine whether your grant proposal gets funded or rejected. You’ll become
expert at ferreting out corporate, foundation, and government grantmakers, and
you’ll know how to tailor your responses to information found in the peer
review criteria. You’ll also discover a number of significant finishing touches
that can give your project the edge over others. You’ll know the best type of
paper to use, which buzzwords to include, which fonts work best, and which
types of graphics and formatting techniques will make your proposal more
competitive.
Fee: $84
Writing
Effective Grant Proposals
Learn to
prepare grant proposals that get solid results for your favorite organization
or charity. Over $200 billion annually is available for worthy causes and most
people don’t know how to prepare the application that will deliver needed
funding. Avoid the mistakes that get applications for wonderful projects tossed
into the wastebasket! Learn how to write professional proposals that actually
succeed.
Fee: $84
Business Planning for the
Retired
Internet access, e-mail, and
Netscape or Internet Explorer Web browser. This course does not require any
previous business knowledge or experience. However, the process of writing a
business plan does require the student to have very good math and writing
skills, or the ability to hire someone to assist in the process.
Fee: $84
Publish It Yourself: How to
Start and Operate Your Own Publishing Business
Convert manuscripts into extra
income by starting your own publishing company. Avoid common pitfalls that can
slow the growth of your publishing enterprise. Learn how to format your works
in a way that will save you hundreds of dollars. Find out everything you need
to know to profit from your own publishing company: how to plan and design a
cover, select paper, register your works, choose a printer, price your products,
acquire barcodes, market your books, establish distribution channels, fulfill
orders, and more.
Fee: $84
Secrets of the Caterer
Do you love to cook and plan
parties? Then start your own catering business and make money doing what you
love! In this course, you learn how to become an effective and reputable
caterer. Learn the business and the tricks of the trade, including many
delicious catering recipes!
Fee: $84
Growing Plants for Fun and
Profit
This course is your practical
guide to licensing, site preparation, equipment, how and where to find
supplies, how to select and produce plants appropriate to your climate zone,
how to produce quality material and, most importantly, how to market your
product.
Fee: $84
Starting a Consulting Practice
Do you have training or knowledge
that could be useful to others? Have you ever considered becoming a consultant?
This course is designed to help those who wish to set up a consulting practice
get started. Topics will include skills assessments, pricing policies,
contracting, marketing, and more.
Fee: $84
Professional Sales Skills
Today, there are no shortages of
opportunities for skilled salespeople. In good times or bad, companies never
stop looking for sales representatives that can help them meet their financial
goals. If you’ve always dreamed of becoming successful in sales, this course is
exactly what you need. You’ll learn how to turn prospects into buyers, how to
provide proper customer service, how to develop a sales plan, and more!
Fee: $84
Effective Selling
The goal of Effective Selling is
not to teach you how to make a sale today, but to help you discover how you can
easily convert a potential customer into a long term asset. Effective Selling
will help you lay the groundwork for repeat business and your future success.
In sales, there are no quick fixes. However, with the knowledge, planning
skills, communication techniques, and the understanding of human nature that
you will gain from this course, your sales will grow as if by magic.
Fee: $84
Principles
of Sales Management
Master the art of managing sales
teams from a sales management professional. Learn the essential roles and
responsibilities of a sales manager and develop leadership, motivational and
team-building skills. Learn proven techniques and strategies for communication,
conflict resolution and sales planning to deliver superior sales-team results.
Fee: $84
Fundamentals of Supervision
and Management II
Learn how to be an effective
manager or supervisor. Master the basics of communicating effectively, and
learn tools for developing your own interpersonal skills.
Fee: $84
Understanding the Human
Resources Function
This course is designed to help
people without experience in human resources to understand this very vital link
in the organizational chain. It will prepare both managers and business owners
to handle basic human resource functions in a way that will ensure the best
possible result.
Fee: $84
Hire Smart
The ultimate success of your
business depends almost entirely on your ability to find the right people to
accomplish your business objectives. This course will provide you with useful
techniques that you can put to immediate use to hire the best people for your
organization. Under the guidance of a patient and experienced expert in human
resources, you’ll gain practical, hands-on knowledge of a powerful methodology
for recruitment and retention.
Fee: $84
Customer Service Fundamentals
Develop new skills in identifying
and satisfying customer needs, and become an indispensable asset to any
organization. In this six-week online course, an experienced instructor will
help you discover the best methods for measuring customer service and for
applying the principles of consumer behavior to your business. You’ll become
proficient with key customer service concepts, including target marketing,
market segmentation, the marketing mix, and quality function deployment. You’ll
be able to differentiate between industrial and consumer marketing, and you’ll
know how to support new product introductions, satisfy international customers,
work in a call center, and minimize customer complaints.
Fee: $84
Employment Law Fundamentals
Learn the basics of employment
law so you can legally hire, evaluate, and manage employees. Learn the
difference between an employee and an independent contractor; the basic types
of employee benefits; effective hiring, evaluation, and termination procedures;
methods to resolve employment disputes in and out of court; discrimination and
union laws; and workplace safety rules. This course is a must for anyone who is
(or aspires to be) a supervisor, manager, or human resources professional.
Fee: $84
Manufacturing Fundamentals
Learn the basic skills required
to work in the manufacturing field. Discover the role of production design,
process planning, and the heart of 13 different manufacturing processes.
Understand why facility location and plant layout decisions are so vital and
learn how job design helps you accomplish company goals and achieve worker
satisfaction. Find out what makes up the physical work environment and learn
how to characterize different types of production materials. Master product
development concepts such as the voice of the customer (VOC), quality function
deployment (QFD), and failure mode and effects analysis (FMEA). Learn how
performance measurements and standardization improve manufacturing operations.
Fee: $84
Accounting Fundamentals
Demand for accounting
professionals currently exceeds supply. If you’re interested in increasing your
financial awareness and accountability while also gaining a marketable skill,
this course is for you. You’ll learn the basics of double-entry bookkeeping,
while also learning how to analyze and record financial transactions, as well
as prepare various financial reports at the end of the fiscal period. Accounts
receivable, accounts payable, payroll procedures, sales taxes, and various
common banking activities will be discussed. We’ll cover all the bases, from
writing checks to preparing an income statement and closing out accounts at the
end of each fiscal period.
Fee: $84
Accounting Fundamentals II
While it is true that accounting
professionals are scarce, those with corporate accounting experience are even
more rare. This course will build on the knowledge you gained in our Accounting
Fundamentals course to provide you with a solid understanding of corporate
accounting practices. You’ll be able to analyze transactions and prepare
various corporate financial reports. You’ll also gain practical experience
working with dividends, plant assets, depreciation, accrued revenue and
expenses, retained earnings, stockholders’ equity, and more.
Fee: $84
Administrative Assistant
Fundamentals
Rapid growth in the health, legal
services, data processing, management, public relations, and other industries
have created many new job opportunities for administrative assistants. This
course will help you discover and master the essentials of managerial and staff
support, information and records management, communications technology, travel
and meeting coordination, space planning, and office ergonomics. You’ll become
an indispensable member of your team by identifying opportunities and
implementing solutions to turn your office into a high productivity machine.
Fee: $84
Administrative Assistant
Applications
Gain the skills and knowledge
you’ll need to prepare for the Certified Administrative Professional exam and
begin a rewarding career as an administrative assistant. Discover how economics,
accounting, business law, organizational behavior, and management affect
administrative assistant responsibilities and activities. Determine how the
world economy can affect an enterprise, learn the basics of accounting,
including the general ledger and key accounting terms, and see how financial
statements and controls help keep your organization moving in a positive
direction.
Fee: $84
Introduction to Nonprofit
Management
Develop the skills and strategies
you need to become an integral part of one of
Fee: $84
Business and Marketing Writing
This fun course will teach you to
write or identify copy that achieves business and marketing goals. Improve your
work, your knowledge, your company’s image, and your chances of getting hire,
promoted or applauded! Designed for writers, marketers and anyone interested in
these exciting fields.
Fee: $84
PMP Certification Prep I
Learn how to prepare for Project
Management Institute’s prestigious PMP certification exam. Master the first six
chapters of A Guide to the Project Management Body of Knowledge (PMBOK Guide),
the most essential resource for the PMP certification exam. Learn all about the
nine Project Management Knowledge Areas, five Process Groups, and 44 project
management processes. Raise your project management IQ by discovering tips and
techniques related to the questions you’ll encounter on the PMP exam. Use
proven learning techniques to help you absorb key terminology, concepts, and
formulas. This course, the first part of a two-course series will demystify the
toughest sections of the PMBOK Guide, including relationships between inputs,
tools and techniques, and outputs. The course will also bring clarity to such
topics as precedence diagramming, estimating, and scope management.
Fee: $104
PMP Certification Prep II
Prepare to take—and pass—the
Project Management Institute’s PMP certification exam. Master chapters seven
through twelve of A Guide to the Project Management Body of Knowledge, the most
essential resource for the PMP certification exam. Learn all about the nine
Project Management Knowledge Areas, five Process Groups, and 44 project
management processes. Raise your project management IQ by discovering tips and
techniques related to the questions you’ll encounter on the PMP exam. Use
proven learning techniques to help you absorb key terminology, concepts, and
formulas. In this, the second part of our two-part certification preparation
series, your instructor will demystify the most challenging sections of the
PMBOK guide, including relationships between inputs, tools and techniques, and
outputs. You’ll also gain a strong understanding of such topics as earned value
management, risk management, simulation, sensitivity analysis, and make-or-buy
analysis. In addition to learning about the PMBOK Guide, you’ll gain insight
into PMI’s code of professional responsibility and discover powerful techniques
you can use to continue preparing for the PMP exam after this course is over.
Fee: $104
Merrill Ream Speed
Are you struggling to keep up
with a flood of email, articles, reports, books, and other printed matter? Save
yourself oodles of time by learning to read faster and with better
comprehension from acclaimed speed reading expert Dr. Merrill Ream. This course
is a complete speed reading experience. Topics are presented in a logical
progression with plenty of time to help you master the skills and techniques
you’ll need for lasting proficiency as a speed reader
Fee: $89
High Speed Project Management
With accelerated schedules
driving many technology projects today, the smart project manager must rapidly
retool their skill set. This course offers a breakthrough model for dealing
with the realities of managing projects at supersonic speeds. Learn to meet and
win the challenges of truncated timelines, short-staffed project teams, skimpy
budgets and crippling risks.
Fee: $89
Creating Your Own Non-Profit
Do you dream of starting and
running your very own nonprofit? This highly interactive, hands-on course is
ideal for anyone who is interested in forming a new nonprofit, converting an
informal group to tax-exempt status, or reorganizing an existing organization.
It provides practical how-to information about incorporation, organization, and
other issues pertinent to anyone involved with a nonprofit start-up. No matter
what level of experience you have, you’re sure to find this unique course to be
a valuable soure of useful strategies and industry-specific advice that you can
put to immediate use. This clear and enjoyable course, taught by an industry
veteran, will answer your every question, providing detailed instructions
describing every step you’ll need to take to establish and operate a successful
nonprofit. You’ll learn how to incorporate, select a board of directors, write
bylaws, craft a mission statement, obtain tax-exempt status, develop a budget,
create a marketing plan, explore fundraising options, and more. The course is
also supplemented with useful checklists, worksheets, reading lists, and field
trips to a wide variety of online resources. By the time you graduate, you will
be well-prepared to meet the challenge of starting and operating a successful
nonprofit.
Fee: $89
Marketing Your Non-Profit
Under pressure to increase
membership, expand program value, attract media, entice donors, and develop
volunteers, all while keeping an eye on the bottom line? In the face of stiff
competition, more worthwhile causes, more regulations, more watchdog agencies,
and fewer funding opportunities, you need to work smarter—not longer. This
course will show you how to use powerful marketing techniques to compete more
effectively for customers, donors, members, and volunteers. You’ll also learn
how to persuade the media to communicate your organization’s message and
further its ideals and goals. Instructor
Linda Kissam draws on her extensive nonprofit experience to share effective,
practical, and easy-to-implement strategies that you can put to immediate use.
Before you know it, you’ll be ready to improve your market share by learning to
evaluate and implement effective promotions, advertising campaigns, and
communication techniques. If your organization relies on a diverse mix of fees,
events, and/or contributions for support, you’re sure to find this
information-packed course indispensible.
Fee: $89