American Management Association
First Line Supervision
Effective supervision is the
heart of strong business results and is crucial to your professional success.
You must grapple with strategy, strive for customer satisfaction, and deliver
concrete results. If you have been suddenly expected to initiate action and
guide employees, this course is the ideal resource.
How You Will
Benefit:
• Get more done and motivate the people you rely on
• Turn your direct reports into team players
• Increase your confidence, leadership skills and job satisfaction
Participants
will be able to:
• Identify the roles, competencies, and qualities of effective
supervisors
• Build personal credibility and commitment from others
• Build a positive work environment and Motivate employees
• Deliver positive and instructional feedback
Instructor: Jim Cannon brings practical management experience to
the classroom and is a certified trainer. His seminars have been enjoyed by
hundreds of managers and supervisors in the tri-state region. Note: Class will
meet from 8:30 am - 12:00 pm on 9/25/08. Textbook included in materials fee.
Class Limit: 35
Fee: $100 Materials Fee:
$84 Registration Fee: $5
PRD 646 A R 08:30AM-04:30PM 09/18/08-09/25/08 J Cannon
Valley Mall 6
Business
Courses—Online
Choosing your class is
easy. Visit our online classroom at www.ed2go.com/hagerstown. Browse
through the class schedule and select the topic and month that are right for
you. Register online and we’ll send you additional information by e-mail before
your class starts.
Questions? Call 301-790-2800, ext.
553 or e-mail online@hagerstowncc.edu
Section K............. 5/16/2008 – 7/6/2008
Section L............. 6/18/2008 – 8/8/2008
Section A.............. 7/6/2008 – 9/5/2008
Section B............. 8/20/2008 – 10/10/2008
www.ed2go.com/hagerstown
Get
Grants!
Learn how to
develop successful, fundable grants from experts whose proposals have garnered
millions in funded projects. This course will give you the skills you’ll need
to prepare professional, competitive, and compelling grant proposals. You’ll
understand what funding agencies are looking for and how best to approach them.
Your proposals will help you and your organization successfully Get Grants!
Fee: $84
Advanced Grant
Proposal Writing
Do you know the best way to
present information in a grant proposal? In this course, an experienced grantwriter will show you how to research and write winning
proposals that get funded. Learn what to do—and, more importantly what not to
do—on every part of your proposal. Gain a full understanding of the criteria funders use to determine whether your grant proposal gets
funded or rejected. You’ll become expert at ferreting out corporate,
foundation, and government grantmakers, and you’ll
know how to tailor your responses to information found in the peer review
criteria. You’ll also discover a number of significant finishing touches that
can give your project the edge over others. You’ll know the best type of paper
to use, which buzzwords to include, which fonts work best, and which types of
graphics and formatting techniques will make your proposal more competitive.
Fee: $84
Writing Effective
Grant Proposals
Learn to
prepare grant proposals that get solid results for your favorite organization
or charity. Over $200 billion annually is available for worthy causes and most
people don’t know how to prepare the application that will deliver needed
funding. Avoid the mistakes that get applications for wonderful projects tossed
into the wastebasket! Learn how to write professional proposals that actually
succeed.
Fee: $84
Business Planning
for the Retired
Internet
access, e-mail, and Netscape or Internet Explorer Web browser. This course does not require any previous business
knowledge or experience. However, the process of writing a business plan does
require the student to have very good math and writing skills, or the ability
to hire someone to assist in the process.
Fee: $84
Publish It Yourself:
How to Start and Operate Your Own Publishing Business
Convert manuscripts into extra
income by starting your own publishing company. Avoid common pitfalls that can
slow the growth of your publishing enterprise. Learn how to format your works
in a way that will save you hundreds of dollars. Find out everything you need
to know to profit from your own publishing company: how to plan and design a
cover, select paper, register your works, choose a printer, price your
products, acquire barcodes, market your books, establish distribution channels,
fulfill orders, and more.
Fee: $84
Secrets of the
Caterer
Do you love to cook and plan parties?
Then start your own catering business and make money doing what you love! In
this course, you learn how to become an effective and reputable caterer. Learn
the business and the tricks of the trade, including many delicious catering
recipes!
Fee: $84
Growing Plants for
Fun and Profit
This course is your practical
guide to licensing, site preparation, equipment, how and where to find
supplies, how to select and produce plants appropriate to your climate zone,
how to produce quality material and, most importantly, how to market your
product.
Fee: $84
Starting a
Consulting Practice
Do you have training or knowledge
that could be useful to others? Have you ever considered becoming a consultant?
This course is designed to help those who wish to set up a consulting practice
get started. Topics will include skills assessments, pricing policies,
contracting, marketing, and more.
Fee: $84
Professional Sales
Skills
Today, there are no shortages of
opportunities for skilled salespeople. In good times or bad, companies never
stop looking for sales representatives that can help them meet their financial
goals. If you’ve always dreamed of becoming successful in sales, this course is
exactly what you need. You’ll learn how to turn prospects into buyers, how to
provide proper customer service, how to develop a sales plan, and more!
Fee: $84
Effective Selling
The goal of Effective Selling is
not to teach you how to make a sale today, but to help you discover how you can
easily convert a potential customer into a long term asset. Effective Selling
will help you lay the groundwork for repeat business and your future success.
In sales, there are no quick fixes. However, with the knowledge, planning
skills, communication techniques, and the understanding of human nature that
you will gain from this course, your sales will grow
as if by magic.
Fee: $84
Principles of Sales
Management
Master the art of managing sales
teams from a sales management professional. Learn the essential roles and
responsibilities of a sales manager and develop leadership, motivational and
team-building skills. Learn proven techniques and strategies for communication,
conflict resolution and sales planning to deliver superior sales-team results.
Fee: $84
Fundamentals of
Supervision and Management II
Learn how to be an effective
manager or supervisor. Master the basics of communicating effectively, and
learn tools for developing your own interpersonal skills.
Fee: $84
Understanding the
Human Resources Function
This course is designed to help
people without experience in human resources to understand this very vital link
in the organizational chain. It will prepare both managers and business owners
to handle basic human resource functions in a way that will ensure the best
possible result.
Fee: $84
Hire Smart
The ultimate success of your
business depends almost entirely on your ability to find the right people to
accomplish your business objectives. This course will provide you with useful
techniques that you can put to immediate use to hire the best people for your
organization. Under the guidance of a patient and experienced expert in human
resources, you’ll gain practical, hands-on knowledge of a powerful methodology
for recruitment and retention.
Fee: $84
Customer Service
Fundamentals
Develop new skills in identifying
and satisfying customer needs, and become an indispensable asset to any
organization. In this six-week online course, an experienced instructor will
help you discover the best methods for measuring customer service and for
applying the principles of consumer behavior to your business. You’ll become
proficient with key customer service concepts, including target marketing,
market segmentation, the marketing mix, and quality function deployment. You’ll
be able to differentiate between industrial and consumer marketing, and you’ll
know how to support new product introductions, satisfy international customers,
work in a call center, and minimize customer complaints.
Fee: $84
Employment Law
Fundamentals
Learn the basics of employment
law so you can legally hire, evaluate, and manage employees. Learn the
difference between an employee and an independent contractor; the basic types
of employee benefits; effective hiring, evaluation, and termination procedures;
methods to resolve employment disputes in and out of court; discrimination and
union laws; and workplace safety rules. This course is a must for anyone who is
(or aspires to be) a supervisor, manager, or human resources professional.
Fee: $84
Manufacturing
Fundamentals
Learn the basic skills required
to work in the manufacturing field. Discover the role of production design,
process planning, and the heart of 13 different manufacturing processes.
Understand why facility location and plant layout decisions are so vital and
learn how job design helps you accomplish company goals and achieve worker
satisfaction. Find out what makes up the physical work environment and learn
how to characterize different types of production materials. Master
product development concepts such as the voice of the customer (VOC), quality
function deployment (QFD), and failure mode and effects analysis (FMEA).
Learn how performance measurements and standardization improve manufacturing
operations.
Fee: $84
Accounting
Fundamentals
Demand for accounting
professionals currently exceeds supply. If you’re interested in increasing your
financial awareness and accountability while also gaining a marketable skill,
this course is for you. You’ll learn the basics of double-entry bookkeeping,
while also learning how to analyze and record financial transactions, as well
as prepare various financial reports at the end of the fiscal period. Accounts
receivable, accounts payable, payroll procedures, sales taxes, and various
common banking activities will be discussed. We’ll cover all the bases, from
writing checks to preparing an income statement and closing out accounts at the
end of each fiscal period.
Fee: $84
Accounting
Fundamentals II
While it is true that accounting
professionals are scarce, those with corporate accounting experience are even more rare. This course will build on the knowledge you
gained in our Accounting Fundamentals course to provide you with a solid
understanding of corporate accounting practices. You’ll be able to analyze
transactions and prepare various corporate financial reports. You’ll also gain
practical experience working with dividends, plant assets, depreciation,
accrued revenue and expenses, retained earnings, stockholders’ equity, and
more.
Fee: $84
Administrative
Assistant Fundamentals
Rapid growth in the health, legal
services, data processing, management, public relations, and other industries
have created many new job opportunities for administrative assistants. This
course will help you discover and master the essentials of managerial and staff
support, information and records management, communications technology, travel
and meeting coordination, space planning, and office ergonomics. You’ll become
an indispensable member of your team by identifying opportunities and
implementing solutions to turn your office into a high productivity machine.
Fee: $84
Administrative
Assistant Applications
Gain the skills and knowledge
you’ll need to prepare for the Certified Administrative Professional exam and
begin a rewarding career as an administrative assistant. Discover how
economics, accounting, business law, organizational behavior, and management
affect administrative assistant responsibilities and activities. Determine how
the world economy can affect an enterprise, learn the basics of accounting,
including the general ledger and key accounting terms, and see how financial
statements and controls help keep your organization moving in a positive
direction.
Fee: $84
Introduction to
Nonprofit Management
Develop the skills and strategies
you need to become an integral part of one of
Fee: $84
Business and
Marketing Writing
This fun course will teach you to
write or identify copy that achieves business and marketing goals. Improve your
work, your knowledge, your company’s image, and your chances of getting hire,
promoted or applauded! Designed for writers, marketers and
anyone interested in these exciting fields.
Fee: $84
PMP Certification
Prep I
Learn how to prepare for Project
Management Institute’s prestigious PMP certification exam. Master the first six
chapters of A Guide to the Project Management Body of Knowledge (PMBOK Guide),
the most essential resource for the PMP certification exam. Learn all about the
nine Project Management Knowledge Areas, five Process Groups, and 44 project
management processes. Raise your project management IQ by discovering tips and
techniques related to the questions you’ll encounter on the PMP exam. Use
proven learning techniques to help you absorb key terminology, concepts, and
formulas. This course, the first part of a two-course series will demystify the
toughest sections of the PMBOK Guide, including relationships between inputs,
tools and techniques, and outputs. The course will also bring clarity to such
topics as precedence diagramming, estimating, and scope management.
Fee: $104
PMP Certification
Prep II
Prepare to take—and pass—the
Project Management Institute’s PMP certification exam. Master
chapters seven through twelve of A Guide to the Project Management Body of
Knowledge, the most essential resource for the PMP certification exam.
Learn all about the nine Project Management Knowledge Areas, five Process
Groups, and 44 project management processes. Raise your project management IQ
by discovering tips and techniques related to the questions you’ll encounter on
the PMP exam. Use proven learning techniques to help you absorb key
terminology, concepts, and formulas. In this, the second part of our two-part
certification preparation series, your instructor will demystify the most
challenging sections of the PMBOK guide, including relationships between
inputs, tools and techniques, and outputs. You’ll also gain a strong
understanding of such topics as earned value management, risk management,
simulation, sensitivity analysis, and make-or-buy analysis. In addition to
learning about the PMBOK Guide, you’ll gain insight into PMI’s code of
professional responsibility and discover powerful techniques you can use to
continue preparing for the PMP exam after this course is over.
Fee: $104
Merrill Ream Speed
Are you struggling to keep up
with a flood of email, articles, reports, books, and other printed matter? Save
yourself oodles of time by learning to read faster and with better
comprehension from acclaimed speed reading expert Dr. Merrill Ream. This course
is a complete speed reading experience. Topics are presented in a logical
progression with plenty of time to help you master the skills and techniques
you’ll need for lasting proficiency as a speed reader
Fee: $89
High Speed Project
Management
With accelerated schedules
driving many technology projects today, the smart project manager must rapidly
retool their skill set. This course offers a breakthrough model for dealing
with the realities of managing projects at supersonic speeds. Learn to meet and
win the challenges of truncated timelines, short-staffed project teams, skimpy
budgets and crippling risks.
Fee: $89
Creating Your Own
Non-Profit
Do you dream of starting and
running your very own nonprofit? This highly interactive, hands-on course is
ideal for anyone who is interested in forming a new nonprofit, converting an
informal group to tax-exempt status, or reorganizing an existing organization.
It provides practical how-to information about incorporation, organization, and
other issues pertinent to anyone involved with a nonprofit start-up. No matter
what level of experience you have, you’re sure to find this unique course to be
a valuable soure of useful strategies and
industry-specific advice that you can put to immediate use. This clear and
enjoyable course, taught by an industry veteran, will answer your every
question, providing detailed instructions describing every step you’ll need to
take to establish and operate a successful nonprofit. You’ll learn how to
incorporate, select a board of directors, write bylaws, craft a mission
statement, obtain tax-exempt status, develop a budget, create a marketing plan,
explore fundraising options, and more. The course is also supplemented with
useful checklists, worksheets, reading lists, and field trips to a wide variety
of online resources. By the time you graduate, you will be well-prepared to
meet the challenge of starting and operating a successful nonprofit.
Fee: $89
Marketing Your
Non-Profit
Under pressure to increase
membership, expand program value, attract media, entice donors, and develop
volunteers, all while keeping an eye on the bottom line? In the face of stiff
competition, more worthwhile causes, more regulations, more watchdog agencies,
and fewer funding opportunities, you need to work smarter—not longer. This
course will show you how to use powerful marketing techniques to compete more
effectively for customers, donors, members, and volunteers. You’ll also learn
how to persuade the media to communicate your organization’s message and
further its ideals and goals. Instructor Linda Kissam
draws on her extensive nonprofit experience to share effective, practical, and
easy-to-implement strategies that you can put to immediate use. Before you know
it, you’ll be ready to improve your market share by learning to evaluate and
implement effective promotions, advertising campaigns, and communication
techniques. If your organization relies on a diverse mix of fees, events,
and/or contributions for support, you’re sure to find this information-packed
course indispensible.
Fee: $89
Real Estate Brokerage
Real Estate Brokerage and
Office Management
This course is approved for 2
Pennsylvania Broker Credits (pending) in the required management topic. Topics
include licensing laws affecting brokers and managers, hiring and recruiting
agents, office security issues, anti-trust laws, pubic relations, and
supervising techniques. (Textbook included in materials fee) Class Limit: 25
Fee: $194 Senior Adult Fee:
$120 Materials Fee: $59
Registration Fee: $5
PLC 673 A R 08:30AM-04:30PM 04/03/08-04/24/08 C
Fort Ritchie Education Center 3