Online Education & Instructional Support Services

The Online Education & Instructional Support Services Department (formerly known as Instructional Technology & Online Education) oversees Learning Technology (LT), Distance Education (including Moodle management), and the Fletcher Faculty Development Center.

Learning Technology

The Learning Technology unit provides support to faculty, staff, and students in the use of instructional technology equipment in the classroom, Moodle course management software, and other distance education technologies. The unit handles all equipment and installations on campus and at remote locations.

Equipment Reservations

  • Please email learntech@hagerstowncc.edu for equipment reservations.
  • Include: Date, Time (drop-off and pick-up), Location, and Equipment needed in your email.
    • Reservations are available only to HCC faculty and staff. Students must have faculty sign out equipment for class-related use.
    • Equipment must be used on campus (including Valley Mall). Exceptions may be made for one-time, one-day use.
    • Reservations must be at least 24 hours in advance.

Audiovisual Equipment Repair

  • Please email learntech@hagerstowncc.edu or call 240-500-2587 for audiovisual equipment repair.
  • Please notify LT staff immediately upon discovering a problem. The sooner staff knows, the sooner equipment can be fixed or replaced.
  • Please include:
    • A description of the problem.
    • The location of the equipment which is in need of repair.
    • Date and time repair must be completed.

Training

  • Please email learntech@hagerstowncc.edu for training.
    • User training in classroom technology (equipment) or Moodle. Both trainings are available either one-on-one or for small groups.
    • Training sessions should be held two to three days in advance of using the technology. Please contact LT at least one week before you need to use technology that requires training.
    • One-on-one training may take place in your office or classroom.
    • Small group training may take place in the Online Education and Instructional Support Services Center or another facility, as needed.
    • Moodle orientation sessions may take place in your classroom or a computer lab.

Distance Education

Many HCC classes are offered in multiple formats to include the traditional face to face meetings as well as the hybrid or fully online formats. It is imperative that all classes meet the same high standards and learning outcomes. As a member of the Maryland Online consortium, HCC has adopted a research-based rubric for online education from Quality Matters. This program is a nationally recognized, faculty-centered, peer review process designed to certify the quality of online courses and their online components. HCC will utilize the QM training and rubric to maintain and review online courses to provide continuous improvement.

The Learning Technology Department can assist faculty with building their online classes or with learning how to effectively utilize Moodle, the HCC Learning Management System. There is ongoing training for building and maintaining quality online education for faculty. If you need assistance with the development of materials for a course, require guidance for using best practices for online instruction or would just like a review of your materials and approaches, please contact distlearn@hagerstowncc.edu or call 240-500-2587 to set up an appointment.

Fletcher Faculty Development Center

As a learning-centered institution, HCC is committed to quality instruction in all courses. HCC is extremely pleased to be able to make available the services of the Adjunct Commons and the Fletcher Faculty Development Center to assist all HCC faculty members, who are so important to the success of HCC’s students. The Fletcher Center is located in the Behavioral Sciences and Humanities Building (formerly known as the Classroom Building). Professional development materials and resources are being available for use by faculty in the Fletcher Center. Learn more at www.hagerstowncc.edu/faculty-staff/fletcher-center.