Hagerstown Canteen employees complete training through HCC


(Release: August 1, 2011) - Hagerstown Community College announced that 36 employees from Hagerstown Canteen, a full-line vending company based in Williamsport, recently completed a customer service training program through HCC’s Continuing Education and Community Services Division.

The training program consisted of an intensive, half-day class specifically designed around Hagerstown Canteen’s mission to build enduring customer relationships through superior service, innovated products, and educated employees.

“We pride ourselves on a 70-year tradition of quality initiatives and the highest levels of customer satisfaction. Training programs like this help our staff practice and improve their skills, ensuring a continued culture of customer service and satisfaction,” said Jim Cefaly, Hagerstown Canteen sales executive.

Hagerstown Canteen employees that completed the “Deliver the Best!” training in June included Jerome E. Napfel, of Berkeley Springs, W.Va.; Jamie L. Wagner, Terry L. Winters, Ron L. McKelvey, and Gary L. Smith, all of Chambersburg, Pa; James M. Weller, of Clear Spring; Dustin L. Church and Bobbi J. Ayers, both of Falling Waters, W.Va.; Rodger L. Alexander, of Funkstown; Irwin A. Ile, Trudy L. McDonald, and Judy A. Mentzer, all of Greencastle, Pa.; David G. Anderson, William R. Barnes, Susan L. Bender, Richard L. Easterday, Dennis W. Gish, Louis B. Martelli, Terry L. Oary,  Daniel P. Ryan, Bryan K. Stouffer, James R. Teays, Robert M. Teays, Michael L. Toms, and Joseph D. Wade, all of Hagerstown; Harold L. Holman, of Kearneysville, W.Va.; Lisa M. Harless and Jonathan C. Steirer, both of Martinsburg, W.Va.; Teresa S. Winters, of Maugansville; Christopher M. Baker and Jennifer J. Walsh, both of Sharpsburg; James P. Cefaly, of Stephens City, Va.; William S. Doyka, of St.Thomas, Pa.; Jessie E. Kennedy and Jeremiah D. Sentz, both of Waynesboro, Pa; and Christopher S. McPherson, of Williamsport.

HCC’s Continuing Education and Community Services Division offers businesses and organizations the opportunity to customize any training program to suit the specific needs of the company. Customized training can be delivered on-site at the company’s location, or any other preferred site, including HCC’s main campus on Robinwood Drive or HCC’s Valley Mall Center.

“We have a huge pool of instructors capable of delivering custom training programs on almost any topic,” said Stephanie Powers, HCC’s business recruitment specialist and program manager. “We can often deliver a program within a few weeks of initially meeting with clients and work with businesses to develop programs that result in the highest possible return on their training investment.”

For more information about HCC’s credit-free business and professional development classes and customized trainings, call 301-790-2800, ext. 490, or email sapowers@hagerstowncc.edu. For more information about Hagerstown Canteen, go to www.hagerstowncanteen.com.