|
Customer Service Assistant
Certificate
| Curriculum/Courses Needed: |
| MGT 103 |
Principles of Management |
|
3 credits |
| BUS 101 |
Introduction to Business |
|
3 credits |
| BUS 145 |
Customer Service |
|
1 credit |
| IST 101 |
Basic Keyboarding |
|
1 credit |
| IST 102 |
Introduction to Information Technology |
|
3 credits |
| IST 105 |
Fundamentals of Word Processing |
|
3 credits |
| SPD 108 |
Introduction to Human Communication |
|
3 credits |
| MGT 104 |
Marketing |
|
3 credits |
| Certificate |
20 credits |
|
Fees:
Technology/lab fees as required by the College. Credit-by-exam
testing is available for IST 101, IST 102, and IST 105. |
| |
| Prerequisite: |
- Check latest catalog for prerequisites for each
course.
|
|
| |
|
|
Program Description:
This program is for students who wish to continue the customer
service sequence and earn a certificate or for students who
wish to expand their skills and knowledge for career purposes. |
|
Related Jobs in the Region:
Position titles vary but employment is available in call/contact
centers; health care services; personal services; retail businesses;
help desks; telecommunications; travel; insurance; hospitality
and tourism; government; financial services; real estate; car
dealerships |
| |
|
|
| Special Notes: |
- Involves activities such as operating office machines,
giving information on events and procedures, answering questions
about products and services, answering business telephone
inquiries, interviewing people to obtain information, compiling
and cataloging written information
- Up to one month of on-the-job training and work experience;
some college education may be preferred
- Qualifications and characteristics in both large and
small organizations: broad general knowledge of products
and services; interpersonal communication skills; technical
expertise related to products sold and serviced; positive,
customer-focused, “can-do” attitude; initiative;
motivation; integrity; loyalty (to the organization, to
products, and to customers); team spirit; creativity; ethical
behavior; time management skills; problem-solving capability;
conflict resolution skills
- Workplace skills: service orientation, problem identification
- Aptitude: verbal
- Certification testing available through the International
Customer Service Association
- Faster than average growth; employment should grow rapidly
as organizations strive to improve customer service
- Involves sitting more than one-third of the time
|
|
|
