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Information Systems Technology:
Desktop User Specialist
Certificate

Curriculum/Courses Needed:
BUS 145 Customer Service   1 credit
IST 101 Basic Keyboarding   1 credit
IST 102 Introduction to Information Technology   3 credits
IST 103 Presentation Software   1 credit
IST 105 Fundamentals of Word Processing   3 credits
IST 106 Spreadsheet Software   3 credits
IST 107 Database Management   3 credits
IST 108 Microsoft Windows   3 credits
IST 120 Web Publishing   1 credit
Certificate 19 credits
Prerequisite:
  • Check latest catalog for prerequisites for each course.
     
Program Description:
Students completing this program will have intermediate level skills in word processing, spreadsheet, presentation, database management and Web publishing software applications. Through completing these courses students would be prepared to take certification exams in these areas. Students will also become proficient in using the Windows operating system and in customer services skills, both areas which will enhance their knowledge base in providing user support within a company or organization.
  Related Jobs in the Region:
 • Office Associate
 • Tech/Desktop Support
     
Special Note:
If you choose to do so, this certificate can typically be completed in one year or less of intensive study at HCC.
 
For more information contact Margaret Spivey at 301-790-2800, extension 201.