Self-Service/WebAdvisor

Please be aware that Self-Service will be replacing WebAdvisor for credit classes ONLY. Continuing Education (CE) courses will continue to be listed and managed through WebAdvisor.

Self-Service Access

Access Your Account

Note: Recommended browsers are Chrome (76), Firefox (68), Internet Explorer (11), Microsoft Edge, Safari 8 or Safari 9.

Self-Service may be accessed during the following hours:

  • Monday - Saturday: 6 a.m. - Midnight
  • Sunday: 6 a.m. - 9 p.m.

What is Self-Service?

HCC is gradually replacing the WebAdvisor tool with Self-Service, a next-generation platform from Ellucian (Colleague). The Self-Service system encompasses several modules that allow students to plan and register for classes (Student Planning), view their financial aid (Financial Aid), pay their tuition (Student Finance), track their midterm/final grades (Grades), sign up for direct deposit of student refunds (Banking Information), and download various tax forms (Tax Information). Self-Service also displays important notifications to students, such as holds on their account. Although these tools were previously available only through WebAdvisor, all of these have been (or will be) redirected to Self-Service. All students should be encouraged to begin using Self-Service since WebAdvisor will be eventually phased out.

Self-service provides:

  • Student Planning
    • Search and Register for credit classes
    • View class schedule
    • Add or drop classes directly from the schedule
    • Waitlist closed classes
    • Track progress and view Degree Evaluations
    • Plan classes for future semesters
    • Academic advising assistance
  • Student Financial Aid (for the 2020-21 Academic Year)
    • View Missing Documents
    • View FA Checklist
    • View Satisfactory Academic Status
    • View and Accept Award Letter for 2020-21
    • Use WebAdvisor for the 2019-20 Academic Year
  • Student Finance
    • View & Print Account Statements
    • Make payments
    • Sign up for the Nelnet Payment Plan
  • Tax Information
    • Get Tax Documents
  • Banking Information
    • Sign up for direct deposit of refund checks
  • Grades
    • View your grades by term

Log-in to Self-Service by entering your User ID and password. If you do not know your User ID or password, please contact the IT department or visit the Password Change/Reset Page.

Hours for Password Assistance:

Monday - Friday: 8 a.m. - 5:30 p.m.

WebAdvisor Access

Access your account or search for classes

Note: Recommended browsers are Internet Explorer 10. Google Chrome and Firefox are not supported. If you experience a JavaScript error when browsing WebAdvisor, you will need to update your browser.

WebAdvisor may be accessed during the following hours:

  • Monday - Saturday: 6 a.m. - Midnight
  • Sunday: 6 a.m. - 9 p.m.

What is WebAdvisor?

WebAdvisor is HCC's course scheduling and registration software. You do not have to be logged-in to search for courses.

After Creating an Account on WebAdvisor, You Can:

  • Check open and closed courses (go to “Search for Classes”)
  • Print a copy of your schedule (go to “My Schedule”)
  • Check your balance due (go to “My Account” and "Make a Payment")
  • Access your grades as soon as they are verified (normally 3-5 days after the end date of the term)(go to “My Grades”)
  • Sign up to have your refund directly deposited (go to “Bank Information”)
  • Sign up to receive your 1098-T electronically (go to “1098 Electronic Consent”)
  • Register for Continuing Education classes (go to the “Continuing Education” menu – please note: immediate payment required)

First-Time Users

Upon successfully logging-in for the first time, or after your password is reset, you will be told immediately that your “password has expired." Please select a new one according to the directions.

Returning Users

Log-in using your student ID and password. Don't know your password or student ID? Call the WebAdvisor Help Desk at 240-500-2891, Text at 240-329-4489, or by emailing hccit@hagerstowncc.edu.

Hours for Password Assistance:
Monday - Thursday: 8 a.m. to 9 p.m.
Friday: 8 a.m. to 4 p.m.
Saturday: 8 a.m. to 1 p.m.
Sunday: Closed