IT Help Desk

HCC staff members are available to assist students with problems related to student email accounts, Moodle, and WebAdvisor six days a week. Students can reach the IT Help Desk by calling 240-500-2891, texting 240-329-4489, or emailing hccit@hagerstowncc.edu.

In the event that your call goes unanswered, please leave a message with your name, student ID number (if known), and a return phone number. Your call will be returned by the next working day at the latest.

Hours

  • Monday - Thursday: 8 a.m. to 10 p.m.
  • Friday: 8 a.m. to 4 p.m.
  • Saturday & Sunday: Closed

New Campus Wi-Fi Instructions

Students and employees can connect to the HCC-Campus wireless network. To connect your device, you are required to use your HCC computer username and password. If you are connecting a mobile phone or non-HCC device, you may be asked to accept a certificate to do so.

Visiting guests can access the HCC-Visitor wireless network. You will be required to provide additional information for limited access to the internet for on-campus events.

For detailed instructions on how to access both HCC-Campus and HCC-Visitor wireless, please reference the documents below: