Employee IT Help Desk | Hagerstown Community College
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Employee IT Help Desk

Employee IT Help Desk

Employee IT Help Desk

The Employee IT Help Desk is for assisting employees with IT related issues.



  • On-Campus Extension: 2457
  • Off-Campus: 240-500-2457
  • Text Messaging: 240-329-4489



  • Monday - Friday: 8:00 a.m. to 4:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Submitting Work Orders

Employees can submit work orders by emailing trackit@hagerstowncc.edu.

  • In the subject field provide a brief summary of the issue or request.
  • In the body of your email, please provide as much detail as possible of the issue or request. Please provide room locations, times, specific error messages, etc.
  • The work order will be received and assigned to a technician for resolution.

Access Wi-Fi

  1. Connect to HCC-Campus
  2. Use your HCC username and password
  3. Accept certificate, if using Android ignore and connect

Click here for more details.