The Employee IT Help Desk is for assisting employees with IT related issues.

Contact

Phone

• On-Campus Extension: 2457
• Off-Campus: 240-500-2457
• Text Messaging: 240-329-4489
   

Email

• hccit@hagerstowncc.edu
   

Hours

• Monday - Friday: 8:00 a.m. to 4:00 p.m.
• Saturday: Closed
• Sunday: Closed
   

Submitting Work Orders

Employees can submit work orders by emailing trackit@hagerstowncc.edu.

• In the subject field provide a brief summary of the issue or request.
• In the body of your email, please provide as much detail as possible of the issue or request. Please provide room locations, times, specific error messages, etc.
• The work order will be received and assigned to a technician for resolution.
   

Access Wi-Fi

1. Connect to HCC-Campus
2. Use your HCC username and password
3. Accept certificate, if using Android ignore and connect
    

Click here for more details.