New Student Activation

I am a new student and need to activate my HCC account

• Open a browser and go to https://outlook.com/hagerstowncc
• Type your username@student.hagerstowncc.edu and click Next.
• Type your temporary password, and enter your new password and confirm it. Click Sign-In.
• Your account is now ready for use.
   

Note: If you are having trouble getting into your account using the link above, please call or text the help desk at (240-329-4489). Please be ready with your student ID number; you will also be asked questions to confirm your identity.”

Current Students

I have forgotten my password

1. Visit the password reset page here
2. Type your student email address in User ID, and fill out the security captcha, and click "Next"
3. Select text or call phone option and fill out your mobile phone number, click "Next"
4. Enter the verification code from your mobile phone, click "Next"
5. Enter a new password, confirm, and click "Finish"
    

I want to change my password

1. Visit the password change page here
2. Type your student email address in User ID, and fill out security captcha, and click "Next"
3. Enter old password, enter new password, click "Finish"
    

My password has expired

1. Visit the password reset page here
2. Type your student email address in User ID, and fill out security captcha, and click "Next"
3. Enter old password, enter new password, click "Finish"

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.

Employees

I need to finish enrolling in Self Password Reset

1. Visit the password reset page here
2. Login using your HCC Email Address
3. You will be notified to provide more information, click Next
4. Verify your phone, and/or alternative email and click finish

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.

I have forgotten my password

1. Visit the password change page here
2. Type your student email address in User ID, and fill out security captcha, and click "Next"
3. Enter old password, enter new password, click "Finish"
    

My password has expired and needs changed

1. Open a web browser and go to https://passwordreset.microsoftonline.com/
2. Type your HCC email address in User ID, and fill out the security captcha, and click Next
3. Select the text or call phone option and fill out your phone number, click Next
4. Enter your verification code, click Next
5. Enter a new password, confirm, click Finish

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.