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Hagerstown Community College

Account Services

Account Services

Account Services

Your account manages these services: PC, Email, Register/Instant Enrollment/Self-Service, D2L

New Student Activation

I am a new student and need to activate my HCC account

Instructions

  1. Visit the password change page here
  2. Enter your username & initial password
  3. Enter new password, ignore Unicode, click "Finish"

I am a new student and need to verify my Password Reset

Instructions

  1. Visit the password reset page here
  2. Login using your HCC Student Email Address
  3. You will be notified to provide more information, click Next
  4. Verify your phone, and/or alternative email and click finish

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.

Current Students

I have forgotten my password

Instructions

  1. Visit the password reset page here
  2. Type your student email address in User ID, and fill out the security captcha, and click "Next"
  3. Select text or call phone option and fill out your mobile phone number, click "Next"
  4. Enter the verification code from your mobile phone, click "Next"
  5. Enter a new password, confirm, and click "Finish"

I want to change my password

Instructions

  1. Visit the password change page here
  2. Type your student email address in User ID, and fill out security captcha, and click "Next"
  3. Enter old password, enter new password, click "Finish"

My password has expired

Instructions

  1. Visit the password reset page here
  2. Type your student email address in User ID, and fill out security captcha, and click "Next"
  3. Enter old password, enter new password, click "Finish"

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.

Employees

I need to finish enrolling in Self Password Reset

Instructions

  1. Use the enrollment link here
  2. Enter username and password
  3. Enter current password
  4. Select 3 questions and give your answers
  5. Verify answers and Finish

I have forgotten my password

Instructions

  1. Visit the password reset page here
  2. Enter username
  3. Answer the challenge questions
  4. Enter new password, ignore Unicode, click "Finish"

My password has expired and needs changed

Instructions

  1. Visit the password change page here
  2. Enter username and password
  3. Enter new password, ignore Unicode, click "Finish"

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.

IT FAQs

Find helpful tips and links for common IT questions.

Find helpful tips and links for common IT questions.