Account Services
Account Services
Your account manages these services: PC, Email, Register/Instant Enrollment/Self-Service, D2L
New Student Activation
I am a new student and need to activate my HCC account
- Open a browser and go to https://outlook.com/hagerstowncc
- Type your username@student.hagerstowncc.edu and click Next.
- Type your temporary password, and enter your new password and confirm it. Click Sign-In.
- Your account is now ready for use.
Note: If you are having trouble getting into your account using the link above, please call or text the help desk at (240-329-4489). Please be ready with your student ID number; you will also be asked questions to confirm your identity.”
Current Students
I have forgotten my password
- Visit the password reset page here
- Type your student email address in User ID, and fill out the security captcha, and click "Next"
- Select text or call phone option and fill out your mobile phone number, click "Next"
- Enter the verification code from your mobile phone, click "Next"
- Enter a new password, confirm, and click "Finish"
I want to change my password
- Visit the password change page here
- Type your student email address in User ID, and fill out security captcha, and click "Next"
- Enter old password, enter new password, click "Finish"
My password has expired
- Visit the password reset page here
- Type your student email address in User ID, and fill out security captcha, and click "Next"
- Enter old password, enter new password, click "Finish"
Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.
Employees
I need to finish enrolling in Self Password Reset
- Visit the password reset page here
- Login using your HCC Email Address
- You will be notified to provide more information, click Next
- Verify your phone, and/or alternative email and click finish
Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.
I have forgotten my password
- Visit the password change page here
- Type your student email address in User ID, and fill out security captcha, and click "Next"
- Enter old password, enter new password, click "Finish"
My password has expired and needs changed
- Open a web browser and go to https://passwordreset.microsoftonline.com/
- Type your HCC email address in User ID, and fill out the security captcha, and click Next
- Select the text or call phone option and fill out your phone number, click Next
- Enter your verification code, click Next
- Enter a new password, confirm, click Finish
Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.