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IT Help Desk

IT Help Desk

IT Help Desk

Located in the lower level of the Career Programs Building, the Information Technology Department maintains a Help Desk Monday through Friday, 8:30 a.m.-4:30 p.m. at extension 2457 or 2891. (Helpdesk Hours may fluctuate depending on demand) For help with Web Advisor, Self Service, and E-mail. The Student Help Desk can be reached at extension 2891 on campus or 240-500- 2891 off campus. Our Text Messaging is now available to 240-329-4489 or emailing hccit@hagerstowncc.edu. College staff can submit work orders through the college e-mail address, trackit@hagerstowncc.edu.

In the event that your call goes unanswered, please leave a message with your name, student ID number (if known), and a return phone number. Your call will be returned by the next working day at the latest.

Hours

  • Monday - Friday: 8:30 a.m. to 4:30 p.m.

New Campus Wi-Fi Instructions

Students and employees can connect to the HCC-Campus wireless network. To connect your device, you are required to use your HCC computer username and password. If you are connecting a mobile phone or non-HCC device, you may be asked to accept a certificate to do so.

Visiting guests can access the HCC-Visitor wireless network. You will be required to provide additional information for limited access to the internet for on-campus events.

For detailed instructions on how to access both HCC-Campus and HCC-Visitor wireless, please reference the documents below: