Student Academic Complaint Process

Student academic complaints related to faculty/ instructor teaching, course content, or student status in academic programs are not addressed via the General Grievance Policy and Procedure and should follow this Student Complaint Process. To successfully file a complaint, a student must offer clarifying information and evidence in writing demonstrating the need to review their concern. The brief amount of time between steps is intentional due to the sensitive nature of timing within a student’s course or program.

Students should refer to process detailed procedures on page 49 of the Student Handbook.

The process begins with Step 1 - direct written communication between the student and their faculty (credit) or program manager (non-credit) – and may end at Step 6 , a final decision by the Vice-President for Academic Affairs and Student Services. It is important for the administrative procedure, as is outlined in the Student Handbook, is followed.