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Retention and Registration (formerly Academic Advising and Registration)

Retention and Registration (formerly Academic Advising and Registration)

Our Retention and Registration Office looks forward to working with you.

All new students, with the exception of ESSENCE students, will need to meet with a Retention Specialist to register for their first semester of classes. Once registered, students should connect with their assigned Faculty Advisor based on their major to receive academic advising and guidance for course selection.

To find the assigned Faculty Advisor, please visit Self Service and click on the “Advising” tab under Plan & Schedule area of the Student Planning section.

Each student is also assigned a Retention Specialist, and this person will remain the same throughout their time at HCC.

Retention Specialists can help with scheduling, changing majors, SAP plans, academic dismissal and reinstatement, academic probation, transfer questions and any time sensitive needs. They can also connect you with resources on and off campus, which can include mental health counseling and other community and financial assistance.

There are a number of ways for both new and returning students to connect with a Retention Specialist.

If you are undecided about your future plans, we would suggest you take a career assessment. Traitify or Focus2 Career links your answers to a certificate or degree program at Hagerstown Community College.

Retention and Registration Office Hours:

Appointment times are offered Monday-Thursday 9:00 a.m. – 5:30 p.m. and walk-in times are Friday 10:00 a.m. – 4:00 p.m.

Students are invited to make phone or face to face appointments. Zoom appointments are also available upon request.

  • Please call 240-500-2240 to schedule an appointment.
  • Students who need to complete an SAP plan must call 240-500-2240 to schedule their appointment.
  • *If you arrive more than 15 minutes past your scheduled time, you may be required to reschedule.

Due to limiting walk-in times to Friday, students may experience longer wait times depending on need and availability of retention staff.

The Retention and Registration office has also posted some new instructional videos that will assist you in navigating and understanding Self-Service. Please visit our Self-Service Tutorials page.

The Retention and Registration office is located in the Student Center on campus, to the right of the lobby in suite 110. All students must have a current application on file and a photo ID in order to meet with a Retention Specialist.

All prospective students who have not yet applied to HCC, may contact the Admissions office at 240-500-2238 to schedule an appointment.


If you will be in the ESSENCE program (still in high school/home school), call 240-500-2238, email or text 240-892-7258 to schedule a time to register for classes. Students in the ESSENCE Program register with the Admissions Office and can't register online. Registration for classes offered at local high schools will be conducted in the classroom when the class begins.

Mission statement: Hagerstown Community College’s Retention and Registration department strives to empower all students to achieve their personal, academic, and career goals by providing personalized, developmental advising to each individual student. Retention Specialists assist students in the development of meaningful educational plans that are consistent with their needs, interests, and abilities while strengthening their economic, social, and cultural life. Retention Specialists aspire to provide its diverse community of learners the guidance and support they need to be successful in the higher education environment.